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Using the iPhone/iPAD App

Solution

Updated January 2014

The free iPhone/iPAD app, tcConference, is available from the Apple App Store.

System Requirements

The app requires iOS 5 or newer; therefore, you'll need an iPhone 3GS (or newer) or any iPAD.

Using The App

  1. Install the tcConference app from the App Store
  2. On the room login page - click the link to log into a room
  3. A dialog will display
    • Fill in the username and password
    • DO NOT ALTER Server or Room ID
    • Touch Done
  4. TouchConnect
  5. Touch the Co-Browse tab to view the co-browser content or click the Chat/Voice tab to view or submit text chat messages, and to activate the Talk button.

How To Speak

  1. Touch the Text Chat tab to bring the Text Chat window into focus.
  2. Touch the Talk button - the button label will change to Stop. If someone is already speaking, the button will first change to Wait and then, when it is your turn to speak, change to Stop.
  3. Begin talking.
  4. When you have finished talking, Touch the Stop button - the button label will change back to Talk.

To stop the app press the Home button.

Manual Launch (not recommended)

You may also manually launch the app as follows:

  1. Touch the tcConference icon
  2. You will be asked for the following:
    • Server - The IP address or the domain name for the server - see below.
    • Room ID - The 14-character id for the room - see below.
    • Username - This is "free form"; however, your host may have additional rules you need to follow.
    • Password (if required).
  3. Touch Done
  4. Touch Connect

Finding the Server and Room ID Information

Usually this information will be provided by the conference room administrator/owner, or by your host.

If you have access to a room login URL (i.e. a link on a web page) you can use that URL to determine to values for Server and Room ID. The format of the URL will be similar to "www.conference321.com/masteradmin/room.asp?id=rs8c812f0bdc37" (if you have a different room login URL format, the room will have been set up to use a custom login process, and you will need to contact the room administrator/owner for the required information).

The domain name - e.g www.conference321.com - is the server value you'll need, and the 14 characters located after the "id=" is the room ID you'll need.

Note: If you know the IP address of the domain name, you can use that address for the Server value.

App Updates

From time to time new versions of the app will be made available. These new versions will fix bugs, add new features or both.

To determine if a new version is available, go to the App Store and search for tcConference. If a new version is available, UPDATE will be displayed in top right corner. Click UPDATE and follow the prompts to install the new app.

 
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Article details
Article ID: 87
Category: How To
Date added: 2012-02-18 16:42:59
Views: 4745
Rating (Votes): Article rated 3.0/5.0 (77)

 
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