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First Steps To Using Your New Web Conference Room

Solution

Updated January 2011

This article will guide you through the basic steps to tailor and begin using your Web Conference Room. Attempting anything new can be a little intimidating. Hopefully these instructions will ease those fears and have you using the technology quickly.

When your room was created an email was sent to advise you that your Web Conference Room is available for immediate use. What do you do next? The email included URL links and passwords: a) to log into the room, b) to perform room administration, and c) links to online documentation. This article assumes you received that email.

There are other ways to log into a room, such as links on web pages. If these methods are used alternative instructions would likely have been provided. You are encouraged to review the additional tutorials and articles in this knowledgebase plus Features and Online Documentation

This article will focus on using the technology with Windows. Other articles will cover MAC and Linux systems. The browser is only used to launch the application and while it has been tested with different browsers this discussion will focus on using Internet Explorer.

The Steps:

  1. Start Internet Explorer.
  2. Copy the room login URL provided in the email and paste it into the address field of the browser and press the Enter key. (Alternatively you can click on the link in the email).
  3. Click on the Download link to download and install the plugin.
  4. When the dialogue appears asking you to choose Run, Save or Cancel choose Run. This will both download the plugin and initiate the installation process. If you use a browser other than Internet Explorer you will need to Save the file and then run the file you downloaded to install the plugin.
  5. If you see firewall and security prompts you should choose the option to always allow - or similar statements.
  6. When the dialogue appears asking you to Run or Not Run click Run.
  7. Wait for the completion dialog and click Finish.
  8. The plugin is now installed and ready for use.
  9. Click on the link to enter the room.
  10. Enter your name and the moderator password specified in the email.
  11. Click Log On.
  12. Congratulations! You have logged into your virtual conference room. To talk, push and hold the Ctrl key. Release the Ctrl when you have finished speaking so others can talk. In addition you can push web pages, text chat and do many other activities. These functions are discussed in other articles in this knowledgebase.

    The room was set up with default configuration settings. For example by default, text chat is enabled. The room settings can be modified. This is discussed in the Room Administration section below.

  13. To log out of a room Click the "File Menu" and click "Exit" or close the window

Inviting guests to your room:

It is unlikely you will use this Web Conference room to talk to yourself. You will be inviting friends, business associates, students, seminar attendees, and so forth, to join you in the room. We refer to these individual as participants.

Participants will enter your room using the same steps specified above. The only difference is that participants will not be moderators and therefore will leave the password field blank or enter the user password you set up. User privileges will be discussed in the next section.

Send out the invitation:

Step1: Copy the room URL (the one you were sent) and paste it into an email to send to your guests. Do not include the moderator password. Advise your guests to leave the password field blank (unless, of course, you provide them with a "non-moderator" password).
Step 2: Send the email, with the above "The Steps" instructions, to your guests.

Types of users:

There are two types of users: Moderators and Participants (sometimes called Non-Moderators or Guests). Moderators have the additional capability to moderate (control) what happens in the room. This is accomplished by using the functions provided with the Administrator drop-down menu. Participants (Non-Moderators, Guests) will not see the Administrator menu. Moderators can push URLs to all users, remove users from the room, initiate Desktop Sharing and so forth. The password, set in Room Web Administration, determines if a user is a Moderator or a Non-Moderator. Multiple moderators can be logged into a room at the same time.

Room Administration:

The room with which you have been provided (or invited to) has been created with default settings. These setting can be modified, using the room's administration tool or "admin page". Some of the settings you can modify are: the URL to load when a user enters a room, permission for users or moderators to make recordings, the position and size of the browser window, and enabling or disabling text chatting. Room administrators will see a variety of other settings as well.

Room Web Administration:

Step 1: Copy and paste the room administration URL provided (with the original room information email) into the address field of the browser.
Step 2: Press the Enter key.
Step 3: Type in the administration password specified in the email.
Step 4: Click Configure Room. The Room Configuration form will display.
Step 5: Make any necessary changes and click Update.

Other articles cover the administration steps in more detail.

Checking out the room:

Occasionally there are challenges with speakers and microphones. If there is a problem, usually it is the microphone - most likely because it has never been set up and used previously. If the audio systems of your computer are already working correctly in other audio applications, they should also work correctly in the room. If you are having problems, check the speaker and microphone connections to ensure that they are plugged in correctly. Make sure any switches and volume controls are correctly set. Check the Windows Audio Schema to ensure the correct device is being used and the correct parameters are set - use the File/Speaker Setting or the File/Microphone Setting in the room or use the Windows Control Panel. A microphone is only required if you wish to talk. The text chat, if it is enabled, can be used for text conversations.

 
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Article details
Article ID: 23
Category: General
Date added: 2011-01-18 01:02:06
Views: 2609
Rating (Votes): Article rated 3.3/5.0 (106)

 
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